Privacy Policy

1. Introduction and Overview

Plugin Factory LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://pluginfactory.ai and use our software-as-a-service platform (collectively, the “Service”).

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2. Data Controller Information

Plugin Factory LLC is the data controller responsible for your personal information. For any privacy-related inquiries, you may contact us at:

3. Types of Data We Collect

We collect the following types of personal information in connection with our Service:

4. How We Use Your Data

We use your personal information for the following purposes:

Service delivery: To provide, maintain, and improve our SaaS platform and deliver the services you request.

Analytics: To understand how users interact with our platform, identify trends, and improve user experience.

User support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.

Fraud prevention: To detect, prevent, and address fraudulent activity, security incidents, and violations of our terms.

Personalization: To customize your experience, display relevant content, and remember your preferences.

We process your data based on our legitimate business interests in operating and improving our Service, the performance of our contract with you, and where applicable, your consent.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of third-party service providers who assist us in operating our Service:

Analytics providers: We use analytics services (such as Google Analytics) to understand platform usage patterns. These providers may collect data about your browsing behavior through cookies and similar technologies.

Payment processors: We use Stripe to process payments securely. When you make a purchase, your payment information is transmitted directly to Stripe, which operates under its own privacy policy.

Hosting providers: Our platform is hosted on cloud infrastructure providers who store and process data on our behalf under strict data processing agreements.

We do not sell your personal information to third parties. We may also disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

6. Data Retention

We retain user data for 2 years after account deletion, except financial records which we keep for 7 years per tax law.

When data is no longer needed for the purposes outlined in this policy, we securely delete or anonymize it. Certain data may be retained longer if required by applicable law or legitimate business needs.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right of Access: You may request a copy of the personal data we hold about you.

Right to Rectification: You may request correction of inaccurate or incomplete personal data.

Right to Deletion: You may request deletion of your personal data, subject to applicable legal retention requirements.

Right to Restrict Processing: You may request that we limit how we process your personal data in certain circumstances.

Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.

Right to Object: You may object to certain types of processing, including processing for direct marketing purposes.

Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at admin@pluginfactory.ai. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Plugin Factory LLC uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized functionality. Our cookie categories include:

Strictly Necessary: Essential for site functionality, such as session management and authentication.

Analytics: Help us understand how visitors interact with the site.

Functional: Enable enhanced functionality and personalization, such as theme preferences and language selection.

For detailed information about our cookie practices, including how to manage your preferences, please refer to our separate Cookie Policy.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to promptly delete such information from our records. If you believe we may have collected information from a child, please contact us at admin@pluginfactory.ai.

10. International Data Transfers

We currently do not transfer your personal data to countries outside of our primary operating jurisdiction. Should this change in the future, we will update this Privacy Policy and implement appropriate safeguards to protect your data during any international transfer.

11. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security audits, and employee training on data protection practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking reasonable and appropriate measures to safeguard your data.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website at https://pluginfactory.ai and updating the “Effective Date” at the top of this document. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: admin@pluginfactory.ai

Website: https://pluginfactory.ai